AZAD WEB
Because speed, tone, and follow-through create loyal customers. We build support systems that keep your brand present, professional, and profitable.
WHAT WE DO
We manage the front line of your brand.
From DMs and comments to WhatsApp, email, and live chat, our team combines moderation, customer support, and sales handling so every conversation ends with clarity.
Our Approach
A proven system to turn conversations into conversions and insights.
Core Services & Pricing
Scalable solutions from daily moderation to a full enterprise CX department.
Basic Moderation
4,000EGP/mo
- Daily coverage for FB & IG to keep tone clean, replies timely, and pages active.
Growth Moderation
6,000EGP/mo
- Extended, multi-platform moderation (FB/IG/TikTok) with sentiment tracking.
Growth CS (Customer Support)
11,000EGP/mo
- Order confirmation, follow-ups, and sales reporting across up to 3 platforms.
Premium CS / Enterprise
Custom/mo
- Full CX department: all channels, ticketing, QA, escalations, and advanced reporting.
Features & Benefits
From replying to selling.
Our system frees your marketing and ops teams from daily message handling and turns your inbox into a revenue driver.
On-brand, on-time communication with clear SLAs (as fast as 15 minutes).
We move beyond simple replies to confirm orders, follow-up, and recover sales.
Proactively manage negativity, spam, and crisis comments at scale.
Track response time, conversion ratios, and satisfaction scores with monthly insights.
Case Highlights
"Basic Moderation cut our unanswered DMs from 80% to under 10% in two weeks. Engagement jumped immediately."
"With Growth CS, order confirmations rose to 93% and daily sales increased 40% thanks to fast follow-ups."
"Enterprise CX unified all channels in one CRM — response time dropped from 2 hrs to 20 mins, complaints down 55%."
Free CX Resources
Tools to help you improve your support system today.
Free Response-Time Audit
We'll measure your current reply speed and share 3 fixes.
CX Script Pack
Templates for FAQs, complaints, and recovery messages.
DM-to-Order Checklist
A one-page flow to turn inquiries into sales.A one-page flow to turn inquiries into sales.
Never miss a comment again.
Let AZAD CX handle the front line, while you focus on growth.